Satisfaction Guarantee

We offer a 100% satisfaction guarantee on all Erzgebirge wood products.

Returns will be accepted only during the first 30 Days upon receipt of your shipment.

Please contact us to obtain an RMA number which must be clearly displayed on the carton for us to accept your shipment. Do not return merchandise to us without prior notification and approval.

If you decide to return your shipment, please note, all merchandise must be returned in its original packaging.

Merchandise cannot have been used (such as smokers) and must be in the condition as shipped by us.

We will not accept the return of merchandise that has been damaged and/or used by you.

We regret, but all shipping charges and the credit card processing charges (3.5%) of the transaction amount, are not refundable, as both items are an expense we incurred in processing, handling, and shipping your order.

All return shipments must be PREPAID by you and fully insured to cover any possible damage in transit.

A copy of our 'packing slip' to help us identify your return, must be included with your shipment.

Please call us in case of any questions. We want you to be fully satisfied with your purchase.

You may call us Toll free at (800) 210-6527 if you require additional information.
Please ask for:

George D Hollmers
and/or
Dagmar Hollmers